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Care

Patient Portal

Self-service, information and connection in one place: your patients book appointments, check their record, have their video consultation and receive reminders from their phone, with no calls and no queues.

A HIS module that puts health in the patient's hands, 24 hours a day.

What is a patient portal?

It is the channel — web and mobile — where patients sort things out for themselves instead of ending up on the phone or in a queue: booking and cancelling appointments, seeing their results and prescriptions, having their video consultation, updating their details. K2BHealth's Patient Portal is also a clinical portal: it is connected to the schedule, the health record and admissions, so what the patient sees is the same information the care team sees, at the same moment.

Today, every task ends in a phone call

Without a portal connected to the clinical system, the organisation cannot relieve its service channels or bring down no-shows.

  • Everything depends on the phone

    Booking, rescheduling or cancelling means calling during office hours and waiting for someone to pick up.

  • Call centre and front desk overloaded

    Repetitive queries that could resolve themselves consume staff time and create queues.

  • Results that never arrive

    Patients do not know when their tests are ready and call or turn up again just to ask.

  • No-shows without reminders

    Appointments lost to forgetfulness, with no prior confirmation and no chance to release the slot in time.

Everything patients can do on their own

Six modules on the same health record, in the web portal and the mobile app.

Home screen of the Patient Portal app: next appointment, appointments, my record, telemedicine and prescriptions

  1. Online appointments

    Book, confirm and cancel appointments 24/7, across every service. Slots that are freed go back to the institutional schedule instantly.

    • Booking
    • Confirmation
    • Cancellation
    • 24/7

  2. My health record

    Results, tests and progress notes one click away, published once the professional has validated them.

    • Results
    • Tests
    • Progress notes

  3. Telemedicine

    Video consultation and remote follow-up, integrated with the schedule and the health record.

    • Video consultation
    • Remote follow-up

  4. Prescriptions and orders

    Digital access to prescriptions, instructions and test orders, with their validity.

    • Prescriptions
    • Instructions
    • Test orders

  5. Reminders

    Alerts for appointments, check-ups and treatments, supporting prevention and reducing no-shows.

    • Appointments
    • Check-ups
    • Treatments

  6. Data and consents

    Patients manage their personal information, their coverage and their permissions, synchronised with HIS admissions.

    • Contact details
    • Coverage
    • Consents

Telemedicine software, inside the portal

Video consultation is not a separate tool: it is one more mode of the schedule. The patient books a telemedicine appointment like any other, receives the reminder and, at the appointed time, joins the consultation from the portal or the app, with nothing else to install.

On the professional's side, the encounter is recorded in the same health record as an in-person visit: progress notes, instructions and prescriptions are available to the patient as soon as it ends. Remote follow-up — check-ups, chronic patients, post-operative care — happens with complete information and no parallel channels.

Designed for real healthcare operations

A simple experience for the person, with the security and robustness a healthcare organisation demands.

  • Secure two-step authentication

    Email verification where appropriate and validation of the patient's registration on every login.

  • Encrypted clinical data

    Information travels and is stored encrypted. The portal only exposes what each person is authorised to see.

  • Web and mobile

    A responsive web portal in any browser and a mobile app, with each organisation's identity.

  • Native integration with the HIS

    Shared schedule, health record, results and admissions. No custom synchronisation, no duplicated data.

  • Reminders and notifications

    Automatic alerts for upcoming appointments, confirmations and results ready.

  • The organisation's brand and language

    Customised with each provider's logo, colours and language, on-premises or in the cloud according to each country's regulations.

Connected with the whole health system

It draws on Dandelion: the same health record, now in the patient's hands.

Clinical and administrative teams

HISThe inside

All clinical operations: scheduling, admissions, health record, results and billing.

Patients and their families

Patient PortalThe outside link

An independent module: it integrates with K2BHealth's HIS or with the systems the organisation already has.

  • Online appointments
  • My health record
  • Telemedicine
  • Prescriptions and orders
  • Reminders
  • Data and consents

read and write · HL7 FHIR

Base layer · interoperability

Interoperability and a single health record — where everything lives and connects.

  • FHIR Server
  • Single record
  • Master Patient Index
  • Security Center

integration adapters

  • ERP · Billing
  • LIS · Laboratory
  • RIS · Imaging
  • External networks · Government

The impact it should deliver

Results show within the first months, in operations and in the patient experience alike: fewer calls and shorter queues, because the call centre and the front desk are freed up for the cases that really need them; and fewer no-shows, because reminders and appointment confirmation reduce absenteeism and let slots be reassigned immediately.

For the patient, 24/7 availability: they book, check and are seen by video consultation outside opening hours, with transparent access to their appointments, results and prescriptions from their phone.

Why K2BHealth

More than an app: a clinical patient portal

It is not a booking app adapted to healthcare. It was designed from day one as part of a clinical system.

6
modules for the patient: appointments, record, telemedicine, prescriptions, reminders and data
24/7
available: patients book, check and are seen outside the organisation's opening hours

  1. Native to the HIS, not bolted on

    It shares the schedule, health record, results and coverage with the rest of K2BHealth's HIS: what changes on one side shows on the other instantly.

  2. Interoperable with HL7 FHIR

    On Dandelion, it exchanges patient and service information with other systems under international standards, including in organisations that do not run our HIS.

  3. Secure by design

    Two-step authentication, validation of the patient's registration, and encryption in transit and at rest. Every access is recorded and traced.

  4. With each organisation's identity

    Web portal and mobile app with each provider's logo, colours and language, deployed on-premises or in the cloud according to each country's regulations.

Let's talk about your patient portal

Tell us how you manage appointments, results and patient communication today. One of our specialists will get in touch with you.

Frequently asked questions

What is a patient portal?

A patient portal is self-service software that lets people book, confirm and cancel appointments, check their results, tests and prescriptions, have their video consultation and update their details and consents. A clinical patient portal goes further: it is connected to the care system, so what the patient sees is the same information the care team sees.

Does it include telemedicine?

Yes. Video consultation and remote follow-up are a module of the portal, integrated with the schedule and the health record: the patient joins the consultation from the same place where they booked the appointment, and the encounter is recorded in their history.

Does it work with a HIS other than K2BHealth's?

Yes. The Patient Portal is an independent module: it integrates natively with K2BHealth's HIS or, through the Dandelion interoperability platform, with the systems the organisation already has.

How does it protect the security and privacy of patient data?

With two-step authentication where appropriate, validation of the patient's registration on every login, encryption of data in transit and at rest, and an audit trail of every access. The portal only exposes what each person is authorised to see.

Does it work on a phone without installing an app?

Yes. The web portal is responsive and works in any browser and on any device. There is also a mobile app, with each organisation's own identity.

See also